RETURN POLICY

We want our customers to love our products! If you are not totally satisfied with your purchase, you can return your item(s) within 45 days for a refund. 

 

To be eligible for a return, your item(s) must be Unused/Unworn/New and in the same condition that you received it with the original packaging. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase. Please request a RMA # by emailing us prior to shipping back your return. Please email Support@vitaaion.com with your order details and a brief explanation for your return. 

*Furthermore, our return policy does not apply to gift card purchases].

There are certain situations where only partial refunds are granted (if applicable)


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@vitaaion.com

Disconted or Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, Sale and Discounted items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@vitaaion.com and send your item to:

VITAAION - Exchanges, 10405 Margarita Ave, Fountain Valley, CA, 92708, USA


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Note
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

VITAAION - Returns, 10405 Margarita Ave, Fountain Valley, CA, 92708, USA


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.